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Refund & Cancellation Policy

Last updated 17 July 2026

An astrology consultation is prepared individually for you. Once your astrologer has studied your chart and written your report, that work cannot be returned or undone — so the short version of this policy is: you can cancel for a full refund any time before your astrologer starts work, but once your report has been delivered it cannot be refunded.

The detail is below. If your situation is not covered, contact us and we will look at it fairly.

1. Cancelling before work begins

If you have paid but your astrologer has not yet started preparing your consultation, you may cancel for a full refund. Email us as soon as you can — the earlier you ask, the more likely the work has not begun.

2. Once your report has been delivered

Delivered consultations are not refundable. This is because the reading is a custom service performed specifically for you: once it has been prepared and sent, the astrologer’s time and expertise have already been spent, and the report cannot be un-received.

In particular, we cannot offer a refund because:

  • You disagree with the reading, or it did not say what you hoped. Astrological interpretation is the astrologer’s professional opinion — see section 3 of our Terms of Service.
  • A prediction did not come to pass. As our terms state, no outcome is guaranteed and readings are for guidance only.
  • The birth details you supplied were wrong. The chart is calculated entirely from the date, time and place you give us, so an incorrect birth time produces an incorrect chart through no fault of the astrologer. Please double-check these before you book.

3. When we will refund you

We will refund you in full, whether or not work has begun, if:

  • Your astrologer is unable to complete your consultation for any reason.
  • You were charged more than once for the same booking, or charged for a booking that was never created. We refund the duplicate in full.
  • Money left your account but the booking did not appear. Occasionally a payment is debited while the confirmation fails to reach us; tell us and we will check the gateway record and put it right.
  • The consultation you received was not the service you paid for.

4. Payments that fail or are pending

If a payment fails, no booking is created and no money is captured. Where your bank shows a pending amount for a failed payment, it is normally released automatically within 5–7 working days without any action from us. If it does not, contact us with your payment reference.

5. How to request a refund

Email asdeepaksharmain@gmail.com, or call +91 89797 92228, with:

  • The name you booked under.
  • The date of the booking and the service you booked.
  • Your payment reference, if you have it.
  • A short explanation of what went wrong.

We aim to respond within 3 working days. Where a refund is due, we approve it within 7 working days of agreeing it.

6. How refunds are paid

Approved refunds are returned to the original payment method through Razorpay — we cannot redirect a refund to a different card, account or UPI ID. Once we approve it, the money typically reaches you within 5–7 working days, though the exact timing is set by your bank and is outside our control.

Refunds are made in Indian Rupees for the amount paid.

7. Contact

Deepak Kumar Sharma
asdeepaksharmain@gmail.com
+91 89797 92228

See also our Terms of Service and Privacy Policy.

Last updated 17 July 2026. · Back to AstroBiz